Customer terms
These Terms and Conditions guide how customers browse products, shop online, request quotations, arrange delivery, request returns and contact Emerj Industrial for sales or product support.
Emerj Industrial supports customers who need power tools, accessories, workshop equipment and bulk buying assistance. These terms help keep product selection, payment, delivery and support clear.
Confirm product details, quantities, delivery information and contact details before submitting an order or quotation request.
For large orders, urgent items or product matching, send your buying list to Emerj before payment.
Save your invoice, order details and product packaging where possible for delivery, returns or warranty support.
By accessing, browsing, shopping or requesting support through the Emerj Industrial website, you agree to use the website in line with these Terms and Conditions.
These terms apply to website visitors, customers, buyers, account holders, quote requesters and anyone who communicates with Emerj Industrial through the website, email, phone or WhatsApp.
The website is provided to help customers browse products, search categories, place online orders, request quotations, access buyer support information and contact Emerj Industrial.
Emerj Industrial aims to display product information, images, pricing, categories and specifications as clearly as possible. Product images may represent the item and may differ slightly from packaging, model presentation or accessory sets supplied by a manufacturer or supplier.
Product availability may change due to stock movement, supplier updates, discontinued lines, bulk orders or delays outside the control of Emerj Industrial.
Orders may be placed through the online store or arranged directly with Emerj Industrial by phone, email or WhatsApp. A quotation request does not reserve stock until the quotation is confirmed, payment terms are accepted and any required payment has been completed.
For contractor supply, workshop purchasing, maintenance projects or bulk orders, customers are encouraged to send a product list to Emerj for confirmation before payment.
Prices displayed on the website may be updated without prior notice. Pricing errors, system errors or supplier changes may require correction before an order is accepted or fulfilled.
Payment options may include online payment methods, direct payment arrangements or other methods confirmed by Emerj Industrial. Orders may only be processed once payment has been confirmed or agreed payment terms have been approved in writing.
If payment is reversed, declined, disputed or not received, Emerj may pause or cancel the order until the matter is resolved.
Delivery and collection arrangements depend on product availability, delivery address, order size, supplier lead time and courier or logistics availability. Delivery timelines are estimates unless expressly confirmed in writing.
Customers must provide accurate delivery details and ensure someone is available to receive the order. Incorrect details may cause delays, failed delivery or additional courier charges.
Customers should inspect delivered goods as soon as possible and report damaged, missing or incorrect items with photos, order details and a clear description of the issue.
Return requests should be made as soon as possible after receiving the product. Emerj Industrial may request the order number, photos, packaging information and the reason for the return before confirming the next step.
Refunds, exchanges or replacements are handled after assessment and confirmation by Emerj Industrial or the relevant supplier/manufacturer where applicable.
Some products may include supplier or manufacturer warranty support. Warranty conditions vary by product, brand, supplier and fault type. Warranty support generally requires proof of purchase, product details, photos or videos of the issue and a clear explanation of the fault.
Warranty support may not apply where a product has been misused, overloaded, modified, opened incorrectly, damaged by incorrect operation, damaged on site, exposed to unsuitable conditions or used outside the manufacturer’s recommended purpose.
Customer information may be used to process orders, provide support, manage deliveries, respond to enquiries, maintain records and protect website security.
Customers who create accounts are responsible for keeping login details secure and ensuring account information is accurate. Emerj Industrial is not responsible for unauthorised account use caused by weak passwords, shared login details or compromised customer devices.
Emerj Industrial works to keep the website accurate and useful, but errors may occur in product information, pricing, stock, images, technical details or page content. Emerj may correct errors and update information at any time.
Customers should not rely only on website content for critical technical, industrial, safety or compatibility decisions. Where a product must meet a specific standard, site requirement or machine requirement, the customer should confirm the information with Emerj or the manufacturer before purchase.
To the extent permitted by law, Emerj Industrial will not be liable for indirect losses, project delays, lost profit, downtime, incorrect customer selection, misuse of products or damage caused by using products outside their intended purpose.
For product questions, order support, delivery queries, warranty guidance, bulk buying or clarification of these Terms and Conditions, contact Emerj Industrial directly.
Quick answers for orders, quotes, delivery, returns and product support.
Not always. Stock can change quickly. Emerj may confirm stock before processing or dispatching an order, especially for bulk orders, high-demand items or supplier-dependent products.
Yes. Customers can send product names, quantities and contact details by WhatsApp, phone or email. This is recommended for contractor supply, workshop orders and bulk buying.
Contact Emerj Industrial as soon as possible with order details, photos of the item and packaging, and a clear explanation of the issue.
Warranty support depends on the product, brand, supplier and fault type. Proof of purchase and product assessment may be required before warranty support is approved.
Send Emerj your product list, order question or support request before checkout. This is the best option for bulk buying, urgent tools, compatibility checks and contractor supply.