1. Acceptance of terms
By accessing, browsing, using or purchasing through the E-MERJ Industrial Online website, you agree to use the website in line with these Terms and Conditions. If you do not agree with these terms, please do not use the website or place an order.
These terms apply to website visitors, registered users, customers, buyers, account holders, quote requesters and anyone who communicates with E-MERJ Industrial Online through the website, email, phone or WhatsApp regarding products and services.
2. Website use
The website is provided to help customers browse products, search categories, place online orders, request quotations, access buyer support information and contact E-MERJ Industrial Online.
You agree not to:
- Use the website for unlawful, fraudulent, abusive or misleading activity.
- Attempt to interfere with website security, checkout systems, accounts, forms or product data.
- Submit false contact details, false delivery information or unauthorised payment information.
- Copy, scrape or reproduce website content in a way that harms the business or misleads customers.
3. Products, descriptions and availability
E-MERJ Industrial Online aims to display product information, images, pricing, categories and specifications as clearly as possible. Product images may be used to represent the item and may differ slightly from the exact packaging, model presentation or accessory set supplied by the manufacturer or supplier.
Product availability may change due to stock movement, supplier updates, discontinued lines, bulk orders or delays outside the control of E-MERJ Industrial Online. Where stock, model compatibility, lead times or technical suitability is important, customers should confirm with sales before finalising an order.
Important: Customers remain responsible for checking that the product selected is suitable for the intended task, site, machine, workshop or operating environment. E-MERJ can assist with guidance, but final product selection remains the buyer’s responsibility unless confirmed in writing as part of a formal quotation.
4. Orders, quotations and bulk buying
Orders may be placed through the online store or arranged directly with E-MERJ Industrial Online by phone, email or WhatsApp. A quotation request does not guarantee stock reservation until the quotation is confirmed, payment terms are accepted and any required payment has been completed.
Customers should check:
- Product names, quantities and specifications.
- Billing and delivery details.
- Contact number and email address.
- Whether the order is urgent, project-based or linked to bulk supply.
For contractor supply, workshop purchasing, maintenance projects or bulk orders, customers are encouraged to send a list of required items to E-MERJ for confirmation before payment.
5. Pricing and payments
Prices displayed on the website may be updated without prior notice. Pricing errors, system errors or supplier changes may require correction before an order is accepted or fulfilled.
Payment options may include online payment methods, direct payment arrangements or other methods confirmed by E-MERJ Industrial Online. Orders may only be processed once payment has been confirmed or agreed payment terms have been approved in writing.
If a payment is reversed, declined, disputed or not received, E-MERJ may pause or cancel the order until the matter is resolved.
6. Delivery, collection and lead times
Delivery and collection arrangements depend on product availability, delivery address, order size, supplier lead time and courier or logistics availability. Delivery timelines given by E-MERJ are estimates unless expressly confirmed in writing.
Delivery responsibility
Customers must provide accurate delivery details and ensure someone is available to receive the order. If incorrect details cause delays, failed delivery or additional courier charges, the customer may be responsible for the related costs.
Inspection on receipt
Customers should inspect delivered goods as soon as possible and report damaged, missing or incorrect items to E-MERJ with photos, order details and a clear description of the issue.
7. Returns, refunds and exchanges
Return requests should be made as soon as possible after receiving the product. E-MERJ Industrial Online may request the order number, photos, packaging information and the reason for the return before confirming the next step.
Returns may be affected by:
- Whether the product has been used, damaged, installed, modified or opened.
- Whether the original packaging, accessories and manuals are included.
- Supplier or manufacturer return conditions.
- Whether the item was specially sourced, custom ordered or supplied for a specific bulk request.
Refunds, exchanges or replacements are handled after assessment and confirmation by E-MERJ Industrial Online or the relevant supplier/manufacturer where applicable.
8. Warranty and product support
Some products may include supplier or manufacturer warranty support. Warranty conditions vary by product, brand, supplier and type of fault. Warranty support generally requires proof of purchase, product details, photos or videos of the issue and a clear explanation of the fault.
Warranty support may not apply where a product has been misused, overloaded, modified, opened incorrectly, damaged by incorrect operation, damaged on site, exposed to unsuitable conditions or used outside the manufacturer’s recommended purpose.
9. Customer accounts and security
Customers who create accounts are responsible for keeping their login details secure and ensuring account information is accurate. E-MERJ Industrial Online is not responsible for unauthorised account use caused by weak passwords, shared login details or compromised customer devices.
E-MERJ may update, suspend or restrict access to accounts where misuse, fraud, suspicious activity or security concerns are identified.
10. Privacy and customer information
Customer information may be used to process orders, provide support, manage deliveries, respond to enquiries, maintain records and protect website security. For more detail on data handling, customers should review the Privacy Policy page.
Read the Privacy Policy
11. Accuracy, limitation and responsibility
E-MERJ Industrial Online works to keep the website accurate and useful, but errors may occur in product information, pricing, stock, images, technical details or page content. E-MERJ may correct errors and update information at any time.
Customers should not rely only on website content for critical technical, industrial, safety or compatibility decisions. Where a product must meet a specific standard, site requirement or machine requirement, the customer should confirm the information with E-MERJ or the manufacturer before purchase.
To the extent permitted by law, E-MERJ Industrial Online will not be liable for indirect losses, project delays, lost profit, downtime, incorrect customer selection, misuse of products or damage caused by using products outside their intended purpose.
12. Changes to these terms
E-MERJ Industrial Online may update these Terms and Conditions from time to time to reflect changes in website functionality, products, payment processes, delivery arrangements, support procedures or business operations.
Continued use of the website after updates means the customer accepts the updated Terms and Conditions.
13. Contact E-MERJ Industrial Online
For product questions, order support, delivery queries, warranty guidance, bulk buying or clarification of these Terms and Conditions, contact E-MERJ Industrial Online directly.